Before hiring a transport service through the Internet, you may feel great uncertainty about how to organize it, what are the guarantees that said transport will be safe and many more doubts.
Do not panic! Here are some tips for you.
What are the formalities, required documents, and details that should be agreed upon with the carrier before hiring the transport?
For transport with guarantees, the client must confirm with the carrier the type of insurance that will cover their goods until they reach the destination and agree on the method of payment for the service. We also use an official contract called CMR that collects all the shipping details. This document is filled in with the client and we deliver a copy at origin and destination. Finally, we also send an official invoice of the postage made.
How and where can it be easier to check the credibility of the carrier at RCC Auto Transport?
The first step is to verify the company documents, the carrier should provide them without any problem. It is also very useful to review all the comments and evaluations of the carrier that is offering you a quote. It may be useful to consider the rate that is proposed for transport, if most companies offer quotes of, for example, approximately $ 300, an offer of $ 50 could be suspicious. In general, as for many other decisions, it is necessary to use common sense and coldly analyze what is most important to us: the tranquility and security of our articles or save a few euros.
What are the most common mistakes made by customers who hire transport?
Mainly, one of the most common mistakes is not specifying well the weight or measurements of the packages to be transported.
Another common mistake is to contract the transport without first asking a few brief questions to the carrier to coordinate the days of collection and delivery. Good communication between customer and carrier is essential!
The packaging, protecting the items well is a very important aspect and many customers do not realize it. We recommend once again agreeing with the carrier in advance how the items should be packed and who is going to take care of it.
When a conflict situation arises, it is best for the client to quickly contact the contracted transport company to try to resolve the problem amicably. If the client chose a good auto transport company, the situation is most likely to be solved at this point, once again the issue of the insurance available to the carrier is crucial.
In our company, whenever the client has a problem, they can contact our office so that we will advise them personally and give them the best attention, in addition to taking care of the damage.
What are the advantages of hiring a transport service online and at what points should customers be careful?
We highlight the following: –
Regarding the advantages: the ease of communication, speed and utility. –
On the other hand, we recommend that the client be careful with the issue of payments, merchandise insurance, contracts, and shipping documents, and when choosing a carrier that offers quality and reliable service. As for the carriers, we must pay attention to avoid possible scams of the type: box or suitcase closed and packed for shipment and with damage inside so that our insurance pays them for something that was already broken before transport.
How useful are new technologies (internet, mobile phones, online markets, etc.) for carriers and what advantages have they brought you?
At this point, no one doubts what the internet revolution has meant in our lives. Regarding the transport sector, all these advances have also been noted, for us, the main advantages offered by new technologies are the following:
The ease of making ourselves known
Communication between customer/carrier.
Tracking and location of the merchandise 24 hours a day.
How RCC Auto Transport works:
Transportation targets for better business:
What clients note in any transportation…
Excellent service. Fast, efficient and economical. My things arrived safely at the destination. Very honest people.
"Great communication from the Customer Service department on the status of the cargo."
Company with great professionals. I recommend your services. I appreciate the work done on my move.
"The payments department is excellent and always responds to questions in a timely manner."
Your Customer Service is always excellent. Deliveries on time are more often than late.
"Our representative is easy to contact and we rarely have complaints."